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Full-time permanent

Location

The main working location will be the Commerce Decisions office at 343 Preston Street, Ottawa or within local client sites.

To support the growth of our business Commerce Decisions is now seeking a motivated, and customer-orientated Technical Analyst to join our team.

This role supports the development of Commerce Decisions business in Canada, through the delivery of technical and analytical support to our clients. Reporting to the UK-based Portfolio Manager and working as part of the new and growing Canadian Consulting team, the successful candidate will be passionate about business success, comfortable in client-facing situations and prepared to ‘get their hands dirty’ as part of our expanding business. We see this role as suitable for someone who is either starting their career or wanting to make a move in to a specialist consulting career path, where they can learn and develop within Commerce Decisions, as we grow the business.

The role will also involve supporting the global (mainly UK-based) Consulting team with the delivery of AWARD® to clients, as well as collaborating with members of the Commerce Decisions technical team in the UK. Occasional domestic and international travel will be required as part of the role. We know that not everyone will have all the skills and experience we require, so we will provide full training and development in our software and operations as part of the onboarding process.

Main responsibilities

  • Working with the members of the Consulting team to analyse and document evaluation criteria.
  • Assisting with the configuration of our software.
  • Onsite work with Clients, to manage the implementation of AWARD®, training users and providing phone/email support for users.
  • Handling incoming calls and emails from clients, troubleshooting and problem solving remotely, and working with the team, including the Helpdesk in the UK, to resolve issues quickly and to maintain our excellent reputation.
  • Supporting our senior consultants with workshops, seminars and other client facing events.
  • Flexibility in working hours to provide effective cover for our clients, and to liaise with the UK business as required.
  • Taking a genuinely collaborative approach right across our business, while remaining able and motivated to work independently as required.

Skills and Characteristics    

  • Experience with information technology and how it supports business operations.
  • Familiarity with MS Office products, including intermediate to advanced level Excel skills such as INDEX MATCH, VLOOKUP, Advanced Charting and Text Manipulation.
  • Ability to engage with existing and potential clients face to face or by phone, to provide support for our software.
  • A flair for verbal and written communication, ensuring accuracy alongside a succinct, calm and personable style.
  • Motivated, enthusiastic and able to see tasks through to conclusion with minimal supervision – but knowing when to seek guidance.
  • IT literate; able to grasp new technology and systems.

Essential requirements

  • As our client base includes the Canadian Government, it is a mandatory requirement that applicants are eligible for Government issued security clearance. Details: https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/information-eng.html
  • Diploma level qualifications (or equivalent experience) in Technology or Business-related areas.
  • Advanced level MS Excel skills

Desired requirements

  • Knowledge of procurement policies and processes.

This is an entry-level to mid-level role, for someone with technical or business skills who wants the opportunity to grow. The main working location will be the Commerce Decisions office at 343 Preston Street, Ottawa or within local client sites.

 Should you wish to apply for this position, please email your CV to careers@commercedecisions.com